What is the maximum number of Attachment per records

[madhuv]

Hi Team,

Any body aware, how many attachments we can attach to a single record (lets say an Incident).

For some automation purpose, we are thinking to attach the files to one record and later assign to respective record.

In fact, we are trying to get the images loaded on db_image table via attachment table, we are getting images as attachment on one incident record and then with help of script trying to convert them as db_image record.

Just wanted to know how many attachments we can attach on one record like this.

[Ankur Bawiskar]

@madhuv 

Any number of files can be attached to single record.

what's your exact business requirement?

-> In fact, we are trying to get the images loaded on db_image table via attachment table, we are getting images as attachment on one incident record and then with help of script trying to convert them as db_image record.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @madhuv 

ServiceNow does not set a maximum limit on the number of attachments you can add to a single record, such as an Incident. Users can add dozens or hundreds of files at once using drag-and-drop or the paperclip icon

The default maximum size limit for an attachment file that can be added to a record on the ServiceNow AI Platform is 1024MB for a new out-of-box instance. If the field is left blank the default limit (currently set at 1GB) will be used as the maximum attachment file size.

Refer: Add and manage attachments 

This KB on Email attachment -  KB0521772 Email server size limit prevents emails from being sent or received 

KB0718101 How to change the maximum attachment size for records 

Resolution

To change the maximum attachment file size:

1. Log in to the instance with an admin account.
2. Go to System Properties > Security.
3. Locate the Maximum file attachment size in megabytes property.
4. Enter the desired maximum size in MB.
5. Select Save.

The change takes effect immediately.

Note: If the field is left blank, the system uses the default limit of 1024 MB (1 GB).