What is the name of the schedule job that updates the Timing's field in task_sla table

[Alon Grod]

What is the name of the schedule job that updates the Timing's field in task_sla table ?

[Astik Thombare]

Hi @Alon Grod ,

SLA has default scheduled jobs to regularly refresh the time calculations on each active task SLA.

• SLA update (breach after 30 days): repeats every 5 days
• SLA update (breach within 1 day): repeats every hour
• SLA update (breach within 1 hour): repeats every 10 minutes
• SLA update (breach within 10 min): repeats every 1 minute
• SLA update (breach within 30 days): repeats every day
• SLA update (already breached): repeats every day

Search sys_trigger.LIST

Link for documentation - https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-level-manage...

Please mark ✅ Correct if this resolves your issue, and also mark 👍 Helpful if you find my response valuable based on its impact.

Regards,

Astik Thombare

[Dr Atul G- LNG]

Hi @Alon Grod 

Greetings!!

Have a look here:

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-level-manage...

By default, the SLA update (already breached) scheduled job will calculate either for up to one year after it was breached or if 1000% of its allocated time is breached. You can set this maximum actual elapsed percentage value property in the SLA Engine properties.