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What is the role of the "Impersonate user"?

M_Tomy
Tera Expert

Dear Experts

 

Tell us about the "Impersonate user" role.

 

▼ Background
We are going to ask a non-developer user to test a catalog item.
We would like to have the person in charge of accepting applications/acceptances from the service portal form to test the application.


▼ Question.
We would like to have non-developer users operate on behalf of non-developer users without granting them the admin role, but if there is a role that grants them only the authority to operate as an "Impersonate user", please let us know.
The admin role has too much authority, so we do not want to grant it if possible.
For your information, we currently grant only the role "itil" to the person who accepts applications.
If so, please let me know which role to grant.

 

Thank you in advance.

1 ACCEPTED SOLUTION
2 REPLIES 2

Mike_R
Kilo Patron
Kilo Patron

This documentation tells you all about impersonating a user

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/users-and-groups...

 

 

The role required is: impersonator

Dear @Mike_R

 

I had forgotten to reply.
I have solved the problem with the information you provided.
Sorry for the delay.

 

Thank you!