Based on the roles given to a customer, widgets and header menu bar should be viewed. For eg: if a user is assignee,they get to view the approvals of the items in the header menu bar whereas the normal user will not have the approvals in the header...
Hello, I' am trying to determine what would be the best approach to use when determining if something has changed on the record for the workflow to reroute..My scenario is an hr app that when we use referrals if the hire date has to be pushed off, we...
Hi,I have created 5 Tests, which complete successfully when run individually, but 3 of them fail when run in a Test Suite.Specifically, the 3 which fail (all fail with the same pattern), deep into the Test by failing on the same "Update" UI Action:ev...
We have upgraded our development environment from Geneva to Istanbul. While testing, we found that the project module didn't display all of our assignment groups.After further research I found that the ScrumPPMIntManager script include is used to det...
Hi,just wondering ... I have a business rule (after) that should clear a value on the current table ... and as the log shows before and after the current.fiedname ... it works, just the changes are not saved ... . For my understanding a current.updat...
Is it possible to set the value of field which is not present on form but on table using client script. Thanks in advance.
I want to separate groups that handle Incidents so that the ITIL user in each groups only see their incidents. I didn't want to play with the ACL so I updated the business rule "incident query " (see below). The business rule is working after some in...
Hi all,I have created a new section in my incident form as "customer Incident" and now i need to change the name of the section to "customer Impact". How do i achieve it in form layout??Section view:----------------Thanks.
Hi,I'm fixing some ACE report codes, most of them the used wrong the getReference method without a callback function... I've noticed that on service now wiki they use in this way(they removed the isLoading condition):I've been using this on my script...
So I went to "Application Menus -> Service Desk -> My Work" and have edited the default filter in "Link Type" to add an additional filter to the "My Work" section:But when I go to "My Work", the default filter doesn't include the "State is not Resolv...
Hi Guys.I have a small problem with the Updated by field. My company has implemented a single sign on, and we had to update the user id field to a unique reference number for our company.I think the best way would be to implement a business rule for ...
ACL's blocking access in business services module, user is having portpolio_admin role for creating new business services but when user click on new button in the form all the fields are read it is showing , user is having but form is showing read on...
Hi Experts,I am trying to find out if the JSON we are getting from REST is validate or not?we are getting few rows in JSON response but one of the row is terminated incorrectly, if i want to do some validation from my side do we have any solution for...
Actually I have a dialogue window (pop up) and have a drop down in that window. I want to update this combo-box (drop down) with the data coming from REST API.Please help me to achieve this.
Hi,Is there a way to add some value to scratchpad variable in the script include and pass the same scratchpad to business rule like we have the display business rule to retrieve the database value using g_scratchpad and pass it same in the client scr...