We are about two months into using ServiceNow at our organization. After using and identifying enhanced capabilities, our users are asking for updates to existing workflows to make their work easier and more automated.We have updated a particular w...
In our Service Portal that was developed by a third party, we have a section along the top of the screen with personalised options for the logged in userClicking on the User name brings up the user record and they can get to the Knowledge base and Se...
I'm developing an invoice tracker for an international department and am running into an issue with localization.A department needs to see the correct currency for each invoice. But if a locale is set properly for each user, it converts the shown amo...
Hi All, Will anyone help me come up with a client script that will copy the value of a subcategory to the Configuration Item field? I can't write javascript and am in a hurry I believe it it should be "on change" type.Incident tablepsuedo scriptIf ...
I'm configuring SAML2 authentication, all the setting look fine, but when user tries to login it gets redirected to the Identity Provider and successfully logins there, then IdP redirects the user back to ServiceNow and ... the user is still not auth...
I have a reference field looking to my assignment group. One of the groups has an & ampersand character in their name.On my ticket form if I use the reference field to find the group, the name with the & symbol shows up fine. After submitting the tic...
Hello all,goranlundqvistI need clarification.
How do we delete archived records?On the archived table, but I am not able to delete the records via list, background script or scheduled job.Records get archived after 6 months of creation date and I need the records automatically deleted after 3 ye...
i would like to create SSO to my personal instance. not working, where going wrong
I would like to restrict visibility of an Application Module based on an attribute on the sys_user table, rather than by role.Is that possible?I know I could create a new role and assign it to everyone I need to, but I'd prefer to use an existing att...
Hey guys,I need some advice on how I should go about this.The Problem: These are the two tables I currently have ( I have left out the fields that are not important):Case TableHR NumberStateHRC0001000ProcessedHRC0001000CancelledHRC0001001ProcessedHRC...
I have tables that inherits from sm_order and sm_task. The end user can either close complete or close incomplete a request (or task respectively). They can do this via a UI Action or it can happen automatically in the workflow if certain criteria ar...
I am having a bit of trouble returning a JSON object of objects. The object is creating correctly, and the attributes are creating correctly, but there are no values on the attributes.var results = {};var valObj = {test1: "test", test2: "test2"};resu...
Hi!I have a need to be able to populate an image field when a reference field is populated/changed. I looked at this How to add at default image to an image field on the Incident form. and that works awesome as a business rule, but I need this in a c...
Is there a way to set incident to default it to "Default View" while on console and "Portal View" while on Servicenow Portal?