Hi Everyone,I am creating an scheduled email and I noticed that when the report is sent out via email, the PDF has the following:Report TitleRun Date and TimeRun ByTable NameQuery ConditionSort OrderI would like to remove Tablename and the Query Cond...
Hi, I want that if incident has an attachment attached the field should show as true, otherwise false. I am new to servicenow and not good at coding but I have written the following before business rule code on incident table. Please also let me know...
When someone replies to a ServiceNow-generated email, most inbound actions are set up to add the reply as a comment or work note to the ticket (e.g., incident) that includes the entire email body of the reply. This quickly grows the size of the email...
Trying to strip the last character of this string in flow designer 1593196951393.661cda55-c732-4317> Can this be done in flow designer?
I'm trying to set a value in a choice list field (On Hold reason) on the incident form with the value I select from a UI Page.I'm new to jelly and these kind of stuff so I assume it's something easy I'm missing here.Everything works fine, except the ...
Hello,Is there a way to send an email to an inactive user? For example, a user works in the field, and they do not log into to self-service, so their sn account is marked inactive. However, something is broken, and the person in the field calls t...
Hi Everyone, I have to add two more fields in the dialogue box apart from the 4 shown below (Number, Short description,...). This is being populated by a UI action which uses glide modal to call a UI page. But in the UI page I am not able to understa...
Hi,I have a requirement where i need to show multiple columns in a list collector.For example,if i put the user table in the 'List Table' option in list collector i can see only the user names in the slush bucket.But i want the email and department f...
Hi All,I have a requirement, where on clicking a specific UI action, a Glide Window should pop up and user should be able to select a new user from sys_user table. Once, user submit the window the selected user should populate ina custom field call...
Hello guys ,how to insert this option on context menu incidents list for itil and itil_admin users ??How to script this ?
Hi All,We have recently moved all our knowledge base documents from a shared drive to ServiceNow Knowledge base. We created separate knowledge bases for each of the teams. Initially we had no categories for the individual teams. But now, all the team...
We are integrating ServiceNow with SAP system. SAP is Posting a huge data load to ServiceNow and we are processing the data via Scripted REST API. When tested with huge payload , SAP is getting this error : org.asynchttpclient.exception.RemotelyClose...
Hi,I'm trying to use gs.sleep (1000) in a scoped application and I keep getting an exception:. com.glide.script.fencing.MethodNotAllowedException: Function sleep is not allowed in scope "xxx"I've tried "GlideSystem.sleep(1000); " but get a similar ex...
Servicenow is recommending that I use their package removal tool to replace this line Packages.java.util.hashmap() with a glide alternative but when I run the tool, it doesn't provide any alternative code. Also the list of replaceable package calls d...
Hello Guys, Can anyone please explain me the process of sending the attachment from third party to servicenow 1) Please explain me what should be the format of the attachments when we try to send the attachment from the 3rd party( ex: Postman) 2) we...
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