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Resolved! Unable to compose emails from Agent Workspace

Hi All, When I click on Compose Email from Case in agent workspace, email window is opening, but the "To, Subject" is not getting populated. Also there is no send email UI action available. Hence I am admin I can able to view this at least. Non admin...

Vikram3 by Tera Guru
  • 3254 Views
  • 5 replies
  • 1 helpfuls

Resolved! Cannot Initiate a clone

When trying to request a clone it asks for the user name and password but errors out saying invalid user name and password. Could this be due to using SSO on the non prod instance? I know I am putting in the appropriate password and user name and the...

Chad31 by Mega Expert
  • 2911 Views
  • 5 replies
  • 0 helpfuls

Resolved! business rule doesn't update work notes

i have this below piece of code in a business rule on sc_task   business rule conditions are as below      the business rule intends to copy work notes of one task into all adjacent tasks of the same request item. the code however doesn't work and ...

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Published Report not Showing Any Data

Hey guys, I'm sure this is related to either an ECL or Business rule for querying the table, but so far my changes haven't worked, so looking for some help.I'm trying to publish some reports (first, below, is on the incident table, but there will als...

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adamrauh by Kilo Expert
  • 5246 Views
  • 8 replies
  • 3 helpfuls

Resolved! Flow Trigger Not Happening for Event Creation record

Hi All, Need your inputs on Flow Designer.  Have created a flow which has to trigger on creating the record in sysevent tbl. but i don't see Flow getting trgrd. can someone help on what am missing here ?  Records are getting created in sysevent tbl a...

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Santosh70 by Tera Expert
  • 2775 Views
  • 10 replies
  • 9 helpfuls

Multiple TASKs with the same numbers

We have a legacy custom-built application that extends the task table. When an item in this application is created, it generates a TASK (i.e. TASK123456). With the Service Catalog generating TASKs (as expected), we noticed both the application and th...

ng-if not working as expected

Hello! I'm working on a widget that shows a short T&C message before a user can book a desk within the WSD Suite, now I have the T&C pop-up working without an issue. But I want to expand the widget so it can be used else where not as a pop-up. As suc...

Resolved! Connecting to Incoming Scripted API with Java code

Hi SN Community,   Need a bit of technical help . We are trying to write a sample Java code to make an inbound scripted api call and are getting stuck.    we used documentation here   https://docs.servicenow.com/integrate/inbound_rest/reference/r_...

samiroy by Kilo Expert
  • 6982 Views
  • 8 replies
  • 0 helpfuls

Resolved! how to restrict a date field to be selected as future date

I want to restrict the selection of future date on a date field in service portal , as it should give a field message "Date cannot be future date" and then clear the field value. I have tried the older code found on Servicenow community as mentioned ...

VIKAS MISHRA by Tera Contributor
  • 9072 Views
  • 2 replies
  • 6 helpfuls

Assignment group is not updating from flow designer.

Hi, We are using flow designers for catalog items. For catalog task, we are setting assignment group from flow designer.  In Audit history its showing group is updated but on the form of catalog item group field is blank.  There is no BR or Client sc...

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Community Alums by Community Alums  
  • 1855 Views
  • 5 replies
  • 0 helpfuls