Where we can find script named "SLARepairClient.js" as it is called in UI Action Script (repair SLA) As follows:ScriptLoader.getScripts([ '/scripts/SLARepairClient.js' ], function() {}); So we can grant specific role to this UI Action. Thanks in adv...
Hi allI'm developing an scope app and I have come across a scenario where I must access a field value( Question) defined on the Catalog item say "Customer" from a client script of Multirow variable set and filter only the visitors belongs to that C...
Hi, I have a email notification which is triggered by event. In this notification I post a list of specific Change records of an person in the body. Now I want this Notification to be posted in Activities tab of each Change records in the list. How...
We have AI search enabled in our customer's instance. We have a requirement to have typeahead search with AI search.
Hello, We recently update our instance from Paris to Rome and would like to know how to add flow to an update set. In Paris release, we saw Add to Update Set under Action on Selected Row dropdown However, in Rome release, that option is not there. ...
Hi all, In our current state, we don't allow any end-users outside of IT to access the ServiceNow UI except for the service portal. Today I noticed that non-IT users accessing the service portal are not seeing the custom font, while anyone who has Se...
Hello all, @shloke04 @Ankur Bawiskar I have used scripted rest API (Insert), POST method to Insert the data, It worked fine. There are few records inserted, all good here but later I have added 1 or 2 fields in that table and updated the scripted ac...
When the incident record is inserted, how do I display an alert on the ServiceNow screen for a user who belongs to the group monitoring the incident?
Hi All,I an trying to add an auto - number field in Record Producer. I have created new variable in Record Producer and mapped it to the auto-number field of particular table. Then I am able to see the field in catalog form, but auto-numbered value (...
Hi , I have a catalog item where I am populating the values on the list collector variable based on the selection of a field. It is working as expected in Service Portal but when the request is submitted and looked at the Native UI page of the RITM, ...
Hi All, I'm creating a notification Menu Item same as in csm portal, but i'm getting error that Function getGlideObject is not allowed in scope x_case. Please help to correct my code--------------------------------------------------------------------...
I'm trying to set a default value in a variable field to return current date without the time. How do I alter javascript:gs.nowDateTime() to only get the date? Thanks.
I am creating 1 record producer to Incident table. There are some variable in this catalog. What I need to do is to create UI Policy if Incident state is in Resolved, the variable field must be mandatory to fill in. I cannot set the condition on Inci...
Hi All, I need to add a new role to all user having ITIL role, there are more than 100 users with itil role, adding this role each one can be a very long process. Is it possible to achieve this with background scripts? If yes please suggest the scr...
I have a multi-row variable set with 8 variables in it that is used on several catalog items. Once the item is ordered and the RITM is created, the person ordering the item may need to update one or more of the variables in the multi-row variable se...
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