Hi All,We currently have the contextual search switched on for our incident form. I have seen a few articles on how you can show which knowledge bases that are used to look for articles.My question though is when searching an article doe it look fo...
Hello, This is my script to get all the incident records which are created today or yesterday, I'm getting the data but the problem is array.push is replacing my old data with a new one and only keeping the new one in response. I have tried to string...
Hello Community, Does anyone knows how to I convert seconds into GlideDuration object? I need the seconds to write to GlideDuration field type in a table. The seconds are passed in by DurationCalculator object as below: var dc = new DurationCalculato...
Does anybody know if there is a way to display the assigned to name of the survey. I have a requirements where they want to add more questions to the survey but at the top they want an into on who the assigned to was. See screenshot below.
Hi, If you create a scoped app from a developer instance (organization-code = 12345), is there a way to migrate or convert that application to your company namespace (for example: organization-code=myco)? Or if you create a scoped app from a develope...
Dear All,We have a requirement to create a report on incident table to find the total number of worknotes and Additional comments attached to each incident.Is this possible.Please let me know.Thanks,Raj
HI All, On the email client, the reply to field auto populates to our service desks email address.which is where the email is sent from. I was wondering if it is possible for the reply to to be auto populated for some departments to their own departm...
Hi,for sure this is no best-practise, but my customer requires for specific notifications, that the user triggering a specific notification that will be sent to the contact will be set as "from" and the mail address of the assignment group has to be ...
The Event Generator allows you to quickly simulate an event into ServiceNow.
Hello, I have a field within a scoped application for my customer service team which calculates "Resolution Days." I am currently using a business rule to calculate this by getting the "Inquiry Date" and "Resolution Date" fields and subtracting the t...
Hi All, I am trying to integrate Asset Explorer Manage Engine with ServiceNow inorder to pull the Asset Data as well as data for CMDB CI's. I have configured one Midserver for the same and created one Rest Message also with Authentication type as Bas...
I imported my own app with my Github credentials (have write access) from Github. App is successfully imported and linked to source control but I can't commit any changes. The commit option is grayed out. When I was implementing the app in another S...
Hi, I need to redirect the URL to a different page through business rule. I am using gs.setRedirect(url) by setting up the url. Once the condition are true, it showing the form using the above parameter but it's redirecting to new url but opening the...
Hi,I need content Types for all the attachments supports by servicenow for eg .content Types for doc,docx,xls,xlsx,ppt,ppts,jpeg,png,pdf etc For text files "plain/text" Thanks
Hi I am testing excel file from postman for attachment api but getting invalid file type , its not happening for pdf though.Screenshot:Thanks in advance
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