How i use START WITH condition in business rule scriptI have idea how to use contains but i am looking for how to use "Start with"i am working with business rule ( i want to check if caller is from group where group name start with SERVICEDESK so ass...
Hi SNC,I need some assistance please regarding the below script. It's for a five days validation , it works for five days but does not take into account weekends or bank holidays.Here's the script below and the script include . Please note,not great ...
Our IT security department has concerns about the functionality of the guest account and the access it may grant. It peaked their curiosity by the name Guest. I am interested in renaming the account. Is there any reason I cannot or should not r...
I have a date field where I am currently setting the defualt value to todays date using javascript:now();. I am unable to figure out how to set the defualt value to todays date + 1 year.... Can someone please help me with this?
Hi all, I wanted to make the UI action 'Assign to me' button fill in the assignment group of the clicker, but i'm pretty new to coding. Could you please suggest some code that would help?
How to reference current record fields in an encoded query for a Before/Query business rule We would be to use a Before/Query business rule that would filter the records based on the user's role. We can do this from an ACL but this is problem...
Hi all,Self Service Portal Helsinki : g_form.setValue('field', getMessage'message') not working the first time page loads. But when I open again the record producer form still from the portal, the message shows up.Any idea what the issue could be?Reg...
I want to create a database view in which i can get all the incidents which has SLA OR does not have SLA(incidents with or without SLA). 'incident_sla' table already shows record which has SLA but does not show incident without SLA.Can someone help m...
Hello all,We have a form where its required for the user to have a certification completed. I added a Yes/No question ask whether they have completed this certification.I want to see if there is a way to restrict submission of the request if they sel...
Hello,I am trying to add a new category in the service catalog.I have followed the below stepsService catalog-> click on the + sign-> selected the catagory-> add hereCategory is being addedBut when am refreshing the page the category is disappearing....
I am adding some fields for Activity through Configure Activity for journal purpose - how do i capture the changes and move it to further instances?
We need to create a database view so that we can ultimately see all assets that do not have any user entitlements associated with them. Since this involves multiple tables, I believe that I need to create a Database View,Using the Database Schema m...
I have created a portal page and want to link it under Mobile UI -> Navigator Apps -> Service Portal -> New Module. I tried specifying the path as path of the page (/sp/?id=page_name), but it did not work. Any advice on how to do this ? thanks in adv...
Hi All,I have a request item that is used for on boarding, in that item there is a field to list the employee's manager. The manager field is a reference field that references the sys_user table. I have an activity in my workflow that requires th...
Hi,I have been asked to create an intake process through Service catalog which once submitted will create an Enhancement or Defect based on certain conditions.Is this possible in ServiceNow. I thought you could only create Incidents or Task through t...