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‎12-01-2024 05:10 PM - edited ‎12-01-2024 05:12 PM
As an itiI user, I have this option to change the scope of my search.
For other users they just have the plain search bar like below.
I can see it has something to do with the itil role.
How do I give this search option to a user without giving them the whole itil role?
Any help will be appreciated.
Thanks
Solved! Go to Solution.
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‎12-01-2024 07:24 PM
Hi @humza_abdullah ,
By default, the below roles are allowed :
itil,text_search_admin,admin
Any other role which you want them to access and change, you need to mention the role in the "Value" section.
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‎12-01-2024 07:16 PM
Hi @humza_abdullah ,
check this thread: https://www.servicenow.com/community/developer-forum/global-search-role/m-p/2864859
Accept the solution if it helped.
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‎12-01-2024 07:24 PM
Hi @humza_abdullah ,
By default, the below roles are allowed :
itil,text_search_admin,admin
Any other role which you want them to access and change, you need to mention the role in the "Value" section.