Global Search Role?

Elizabeth26 · ‎03-15-2024

I created a new read-only role which works fine.

However, when a user with that role tries to search they can only search the live messages table and not the table they have read-only access to.

I granted the role access under the global text search but I am not sure what other step I might be missing?

swathisarang98 · ‎03-15-2024

@Elizabeth26 , there is something called as 'Task Search group' which allows users to search the table,

Task Search Group - give your instance name in below and try

https://instancename.service-now.com/nav_to.do?uri=ts_group.do?sys_id=8c58a5aa0a0a0b07008047e8ef0fe07d

Here try adding your table and give the roles if it doesn't work or gives unnecessary access for other table try creating your own group there give the access to the table with your custom role,

Navigate to ts_group.LIST and here create new

Let me know if you are still facing any issues.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

View solution in original post

swathisarang98 · ‎03-15-2024

Hi @Elizabeth26 ,

All the roles which are allowed for global search are mentioned in the property(sys_properties.LIST) "glide.ui.can_search" please check whether your custom role is added here or not ?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

Elizabeth26 · ‎03-15-2024

Yes it's there

Sumanth16 · ‎03-15-2024

Hi @Elizabeth26 ,

Add text_search_admin role to your role (or) do the following step:

List of roles (comma-separated) that can use the Global Text Search capability (glide.ui.can_search)

Comma-separated list of user roles that allow access to global search. To enable global search for users with a role, add the role to this list.

Type: String
Default value: itil, text_search_admin, admin

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

Elizabeth26 · ‎03-15-2024

Yes, it's there