What is the use of Business Applications , Business service and service offerings ?

[shabbir5]

Hi All, i just want the functional understanding of the below 3 1) what is business application 2)what is business service 3)what is service offering and is there any dependency on the 3 topics , please explain with some examples for better understanding Thank you, Shabbir

[Prithvi_b]

Hi @shabbir5 ,

Services and Service Offerings - Customer Success - ServiceNow

Thankyou

[Harish Kota]

Business Application:
A business application is a software used by business users to perform a business function. Classify the applications to maintain an inventory and consolidate the business applications.
In APM, add any business application that you want to assess and track for costs, usage, business value, functional fitment, and risks.
Use the Business Application form to create a record and capture the details of a platform application just as you create a record for a business application.

Business Service:
Business is the core activity or purpose of forming an organization. There are certain offerings that the business has to offer, and there are multiple components that support the business, including IT. There does not produce a tangible commodity. This is called a business service.

For example, a website might be a core business service that is important and supporting a critical business function. These websites are supported by multiple infrastructure components including servers, network components, and so on. It is important to understand business services for us to be able to proceed with service mapping.

Service Offering:
A service offering consists of one or more service commitments that uniquely define the level of service in terms of availability, scope, pricing, and packaging options.
Customers can choose to receive different levels of performance and features for a given service through service offerings (typically made available as distinct items in the service catalog).
A service can have multiple service offerings (each made available as separate catalog items) with different service level agreements (SLAs).