What is the use of getJournalEntry() method?

The Matrix
Tera Contributor

‎12-21-2022 04:58 AM

Hi all,

can anyone explain me what is the use of getJournalEntry() method?

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Community Alums
Not applicable

‎12-21-2022 05:27 AM

Hi @The Matrix ,

getJournalEntry()  is used to get the vaue of Journal Field (Eg.Work Notes, Comments,..)

Refer to this Article , well explained with Examples: https://dev.to/jibarican/working-with-journalentry-fields-3lei

Also, Watch this video : https://www.youtube.com/watch?v=2GiG7b3bBQc

 

getJournalEntry [ServiceNow]
getJournalEntry [ServiceNow]
youtube.com/watch?v=2GiG7b3bBQc
Contact us: https://www.facebook.com/SNow-Knowledge-154868872024336/ OR Use Super Chat 1. How to get value of Journal Field in ServiceNow? 2. How to get value of comments & work notes in ServiceNow? 3. What is getJournalEntry()? 4. Demonstration with use case.
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Deepika18
Tera Guru

‎12-21-2022 05:27 AM

Hi Siddharam,

 

Basically, Work Notes and Comments are Journal Input type of field in ServiceNow.

To get or print the values from those fields we use getJournalEntry() method.

 

For Example : Given 1 in the method to copy the latest work notes.

Written a BR on Incident Task Table to copy the Work Notes from Incident to Incident Task.

 

var inc = new GlideRecord("incident");
inc.addQuery("incident", current.sys_id);
inc.query();
while(inc.next()){

current.work_notes = inc.work_notes.getJournalEntry(1); // to copy latest work notes

}

 

Please feel free to ask incase of any queries.

Please mark it as correct if it resolved your query.

 

Regards,

Deepika.

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