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What is the use of OOB notification 'Change Notification' ?

prajaktanaik
Giga Expert

Hi All,

There is an OOB notification on change table called as 'Change Notification' which should be sent when event 'label.notify' is triggered. But I could not find any trigger point for this event.

Any pointers on this notification please?

Thanks in advance.

Best Regards,

Prajakta

8 REPLIES 8

What kind of changes? Could you explain with an example?

HI @Pooja Kulkarni2 

 

In short, if you make any changes like planning section / schedule or other filed.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Hi, I tried changing the planning dates in a change ticket but yet i didnt see any new email notifications generated in the system email logs. Even in the event logs i dont see this "label.notify" even getting trigger anywhere in the instance since the inception. It's really weird that this notification exists but i couldn't seem to find any documentations for it. 

 

Opps.. Looks actually wired. 😞

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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