What is the user mean Admin or System where I can see them in CMDB table updated by

[Shree14]

Hi Experts,

Could any one know what does the user Admin or System mean in in Servicenow Tables.

I can see few CI records in cmdb Table updated by these users.

Thanks,

Shree

[Maddysunil · Accepted solution]

@Shree14 

In ServiceNow, the user "Admin" typically refers to the default administrator account created during the initial setup of the instance. This account typically has elevated privileges and is used for system administration tasks such as configuring the instance, managing users, and performing system-wide changes.

Similarly, the user "System" typically refers to automated system processes or actions performed by the ServiceNow platform itself. These actions might include automated updates, background processes, or integrations with other systems.

When you see records in ServiceNow tables, such as CI (Configuration Item) records in the cmdb_ci table, updated by these users, it usually means that either an administrator or an automated process triggered the updates. This could be due to various reasons such as manual configuration changes made by an administrator or automated updates triggered by scheduled jobs, workflows, or integrations.

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Thanks