what is the video format that is supported for knowledge articles?

[sonita]

what is the video format that is supported for knowledge articles? we need to embed some videos into the knowledge articles; we tried DCE format but it was not acceptable.

[SanjivMeher · Accepted solution]

Check below links. MP4 should work

https://docs.servicenow.com/bundle/kingston-platform-administration/page/use/using-forms/task/t_Defi...

https://community.servicenow.com/community?id=community_question&sys_id=fb9257a1db101fc01dcaf3231f96...

[sonita]

So I defined the DCE format . but when I put it in knowledge article , it won't play  

[sonita]

So I defined the DCE format . but when I put it in knowledge article , it won't play  

[Allen Andreas]

Hi,

Per documentation: .MP4 and .webm

See: https://docs.servicenow.com/bundle/london-platform-administration/page/use/using-forms/task/t_Embedd...

Please mark reply as Helpful/Correct. Thanks!