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What is wizard and interceptor in service now?

Vivek Verma
Giga Sage

And Please Describe How is the wizard is different from record producers.?

1 REPLY 1

Dubz
Mega Sage

 

An interceptor creates an interim step between requesting a new record and it being created. An example is when you click on create new in the change request table you are taken to a landing screen where you can choose which type of change you want to raise, standard, normal or emergency.

 

You can also use interceptors as a kind of questionnaire/wizard tool to extract specific information in an ordered way from your users, it's a bit cumbersome for most processes but there might be some situations where it might be useful.

 

Modify the task interceptor