What is wizard and interceptor in service now?
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‎03-05-2018 11:57 PM
And Please Describe How is the wizard is different from record producers.?
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‎03-06-2018 12:22 AM
An interceptor creates an interim step between requesting a new record and it being created. An example is when you click on create new in the change request table you are taken to a landing screen where you can choose which type of change you want to raise, standard, normal or emergency.
You can also use interceptors as a kind of questionnaire/wizard tool to extract specific information in an ordered way from your users, it's a bit cumbersome for most processes but there might be some situations where it might be useful.