what type of roles should be assigned to Group to handle CSM cases

[Supriya25]

Hi All,

we have CSM Agent group, group having below 3-roles, group have 9-members

*agent_workspace_user

*awa_agent

*interaction_user

but here when we try to click on "Find Agent" it is showing "No Agents Available "

Please help me to display group-members what type of basic roles should be assigned to group.?

[AndersBGS · Accepted solution]

Hi @Supriya25 ,

Please see the customer service management roles here: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders