What video formats are accepted in a knowledge base document?

[tony_carter]

I am trying to import an mp4 video into a Knowledge Base document, but it is telling me "Attachment is not a recognized video file format".

I have tried checking the documentation but can't find the answer.

Can someone please tell me what formats are accepted - or even better give me the link to the correct online document page.

thanks

Tony

[Brad Tilton · Accepted solution]

Take a look at this docs article, it looks like you can define that.

Define video file types for HTML fields

Edit: Adding more context. The text field on the knowledge table where you define the contents of the article is just an HTML field, so this article applies to that as well as any other html fields in ServiceNow

[tony_carter]

I looked in the list of Embed Objects:

Converted my video to both AVI and MOV, and tried to import them into a KB article and get this error . . . what am I missing?

Do I have to add a plugin - which one? And does it cost?

[Brad Tilton]

Maybe it has to do with the way the video is encoded? It's not referring to a ServiceNow plugin there, it has something to do with the video file itself.

[tony_carter]

Probably - i used one of these free online programs.

I will try somewhere else for conversion.

thanks

Tony