What video formats are accepted in a knowledge base document?

tony_carter · ‎03-22-2017

I am trying to import an mp4 video into a Knowledge Base document, but it is telling me "Attachment is not a recognized video file format".

I have tried checking the documentation but can't find the answer.

Can someone please tell me what formats are accepted - or even better give me the link to the correct online document page.

thanks

Tony

Brad Tilton · ‎03-22-2017

Take a look at this docs article, it looks like you can define that.

Define video file types for HTML fields

Edit: Adding more context. The text field on the knowledge table where you define the contents of the article is just an HTML field, so this article applies to that as well as any other html fields in ServiceNow

View solution in original post

vishalmistry · ‎06-07-2017

Hi,

I've just experienced the same issue and having looked at that ticket, the response from ServiceNow seems crazy. I can appreciate there might only be a small number of customers who'd want to use this functionality but nevertheless if there's a feature that's made available and it's not working as intended then they need to either fix that issue or withdraw that functionality.

Has anyone had any luck embedding a video from say even youtube?

jduval · ‎09-05-2017

I have a similar requirement and same issue. Feature to load video is available but not working.