Hello All,
I am trying to sync a variable "Primary Requested for" (primary_requested_for) created on a catalog form to the RITM requested for field (requested_for) using a catalog client script and a script include.
However its not working as expected. When i submit the form, i still see my name in the requested for on RITM instead of primary requested for's name.
Can someone please advise?
Catalog client script:
Type: On Submit
Script:
function onSubmit() {
// Get the value of the 'Requested For' variable
var requestedFor = g_form.getValue('primary_requested_for');
if (requestedFor) {
// Use GlideAjax to call the Script Include
var ga = new GlideAjax('SyncRequestedForUtil');
ga.addParam('sysparm_name', 'updateRITMRequestedFor');
ga.addParam('sysparm_ritm_sys_id', g_form.getUniqueValue()); // not sure if this is correct, as the RITM has not been generated yet.
ga.addParam('sysparm_requested_for', requestedFor);
ga.getXML(function(response) {
var answer = response.responseXML.documentElement.getAttribute('answer');
if (answer === 'success') {
// Optionally, notify the user or log success
console.log('RITM Requested For updated successfully');
} else {
console.log('Error updating RITM Requested For');
}
});
}
return true; // Allow form submission to proceed
}
--------------------------------------------
Script include:
var SyncRequestedForUtil = Class.create();
SyncRequestedForUtil.prototype = Object.extendsObject(AbstractAjaxProcessor, {
updateRITMRequestedFor: function() {
var ritmSysId = this.getParameter('sysparm_ritm_sys_id');
var requestedFor = this.getParameter('sysparm_requested_for');
if (ritmSysId && requestedFor) {
var gr = new GlideRecord('sc_req_item');
if (gr.get(ritmSysId)) {
gr.requested_for = requestedFor;
gr.update();
return 'success';
}
}
return 'error';
},
type: 'SyncRequestedForUtil'
});
