when a new ticket come, you will see that it will start loading

PRADEEPREDDY GU
Tera Expert

‎01-20-2025 02:37 AM - edited ‎01-20-2025 02:38 AM

PRADEEPREDDYGU_0-1737369347015.png

can anyone help me on this....

 

My ServiceNow dashboard is very slow, and when a new ticket come it is getting 20 to 30 seconds time taking and also sometimes it is getting "Widget cancelled - Maximum execution time exceeded".

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Ankur Bawiskar
Tera Patron
Tera Patron

‎01-20-2025 02:50 AM

@PRADEEPREDDY GU 

is that a report? Did you check it brings data from which table and how?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Mark Manders
Mega Patron

‎01-20-2025 03:14 AM

This sounds like a very bad configured report. What are the conditions you have on there? 

If the dashboard is slow, also check the other reports, because the dashboard loads all reports separately and that could cause delay. 

But first check on the conditions for this one. If you don't see anything weird, please share the conditions with us.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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