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When a user click the link on an approval notification, I need to check if the item has been approve

a_e_mcdonald
Tera Expert
 
2 REPLIES 2

Edxavier Robert
Mega Sage

Hi @a_e_mcdonald, there's an OOB inbound action called Update Approval Request that handles that already. 

Is there a way to do the following using the Update Approval Request ?

 

For a pending approval, a RITM Approval Request notification email is sent to a group, if any user in he group clicks approve they will be taken to
https://********.service-now.com/sp_config?id=hrm_todos_page.

If one of the users of the group approves the task. When the other user of the group clicks the RITM Approval Request notification and is taken to 
https://********.service-now.com/sp_config?id=hrm_todos_page they should get a pop up spModal on that page stating that "This Task has already been approved, there is noting for you to do here" along with the approver name.

Is there a way to do this using the Update Approval Request ?