When a user raises 45/50+ RITMs of same catalog item in a single request, task going to wrong group
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04-17-2024 05:41 AM
When a desk side analyst raises 45/50+ RITMs of same catalog item in a single request, task going to wrong assignment group.
In the workflow, there are 3 types of assignment for sc_task. This particular user qualify second type of assignment. If a single RITM is raised, it's assigned to the second type of assignment as expected.
But, when user raises 45/50+ RITMs, it's going to third type of assignment.
I have never seen such an issue. It's really strange.
Do we have any limit on workflow or backend script execution?
If anyone can help on this issue, would appreciate it.
Thanks
Devi
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