Show additional attributes on reference field filter

[robhaas]

I am trying to figure out how to modify the filter of a referenced field to show additional user attributes. The image here shows the incident table and when I try to filter by assigned to John Smith, I get a ton of them. I want to show a UserID and/or email address next to each one. Where could I make this update?

[Chuck Tomasi]

Hi Robert,

Reference fields on the filter won't show more than the display value. I see two options here.

First, you can click the magnifying glass and get a list view with the other fields in the list that you choose.

Second, you could modify the calculated value on the Name field of sys_user to include the email address or employee ID as part of the name.

System Dictionary - ServiceNow Wiki

[robhaas]

When selecting a user from that filter, I do not get the magnifying glass.

[Chuck Tomasi · Accepted solution]

Well that's not very nice of us... I'll have to pass a note to the UX team on that. It seems to be a lacking feature of List v3.

You may want to consider option 2 in that case. (Updating the display value - name - in the dictionary.)

It might also be useful for you to report this as a big. I see it as one.

[robhaas]

Will do. Thanks Chuck!