When a user submits a Service Request it opens up the RITM record, not the REQ record ?

karishma shaik
Tera Contributor

‎11-30-2023 01:52 AM

Hi All,

 

I have a urgent requirement Regrading Service portal, When a user submits a Service Request it opens up the RITM record, not the REQ record 

 

When I "Submit" a Service catalog item on service Portal, the request page (sc_request) opens.

I would like a rediction of this submit to ritm page instead sc_request page.

 

Please help me on this 

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4 REPLIES 4

Anil Lande
Kilo Patron

‎11-30-2023 02:01 AM

Hi,

Are you using OOB Service Portal widgets or you have custom widgets added on your pages?

 

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Thanks
Anil Lande
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karishma shaik
Tera Contributor
In response to Anil Lande

‎11-30-2023 02:13 AM

Hi Anil,

 

I am using SC catalog item widget

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-30-2023 02:15 AM

Hi @karishma shaik 

Service Request it opens up the RITM record, not the REQ record 

Lil surprise, what is need of open RITM not REQ? It is direct violation of platform foundation , the system has defined and build with set of principle. 

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