When any case/ incident created how it will be in default open or draf.

[Gillerla Rajesh]

When any case/ incident created how it will be in default open or draft state for this is there any configuration are there .

Any one help me here.

[Danish Bhairag2]

Hi @Gillerla Rajesh ,

It is an OOTB functionality  where any record which is created it does remain in Open\New State. You don't need to specifically configure anything for this.

Thanks,

Danish

[Adrian Ubeda]

Hello Gillerla, 

Incidents will be open in 'Open state', check this: https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/incident-management/...
Cases, related to CSM, will be open in 'New' state: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi...

You can change this life cycle, but some customization will be need it, OOTB it's as commented below. 

[Hanook]

Hello@Giga Sage

i would like to see how it was developed in OOTB to understand can you Guide me with the navigation steps