When Change Request Get Closed closed related incident

[Sagar_pawar]

Hello All,

I want to close the related incident on the change request form when the change request is get closed .

can anyone please guide me on this?

Thank You.

[Hardik2109]

Hi @Sagar_pawar ,

Please refer the below links, you will get a solution in this links:
1) https://www.servicenow.com/community/developer-forum/i-want-to-close-related-incident-records-aut...
2) https://www.servicenow.com/community/itsm-forum/parent-child-simultaneous-close/m-p/876196
3) https://www.servicenow.com/community/developer-forum/auto-resolve-all-related-incidents-when-a-chang...
4) https://www.servicenow.com/community/developer-forum/when-change-request-was-closed-automatically-as...

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Thank you!

[Basheer]

Hi @Sagar_pawar ,

You can write an after business rule on change_request table to achieve this:

var inc = new GlideRecord("incident");
inc.addQuery("change_request",current.getUniqueValue()); // check for the proper column of change_request
inc.query();
while(inc.next()){
inc.state = "closed";
inc.update();
}

[BharathChintala]

I think all incidents should auto close OOB. Cgeck once

[Sagar_pawar]

Hello @BharathChintala  i checked its not closed yet