When Change request was closed , automatically associated incidents also closed?

[RAM75]

When Change request was closed ,automatically associated incidents also closed?

Scenario: We want closed incidents automatically, associated with Change request. When change request closed.

Thanks

[palanikumar]

You can create a Business rule for this. Create a BR in Change Request table with condition state changes to closed. In the script you can get the incident and set state to resolved.

Thank you,

Palani

[Voona Rohila]

Hi RAM

Refer below links for approach

https://community.servicenow.com/community?id=community_question&sys_id=0870da37dbfaab00656a5583ca96...

https://community.servicenow.com/community?id=community_question&sys_id=866c07a5db9cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=68758faddbd8dbc01dcaf3231f96...

[Community Alums · Accepted solution]

HI RAM,

This is a variation on a business rule used for Problem to resolve related incidents, it should do the trick for you; or at least point you in the direction.

if (current.state.changesTo(3)) {
	notifyRelatedIncidents(current);
}

// 
// Notify any incidents that are related to the current change
//
function notifyRelatedIncidents(me) {
var incident = new GlideRecord("incident");
incident.addQuery("rfc", "=", me.sys_id);
incident.query();
while (incident.next()) {
	if (incident.active == true){
	var msg = "Associated change request " + me.number + ' closed with the following close notes.\n' + 'Close Notes:\n' + me.close_notes;
	if(incident.state != 6,7){
	    incident.state.setValue(6);
	    }
	        incident.work_notes = msg;
	        incident.update();
	    }
	}
}

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi RAM,

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep