When Clicking on 'Back' button, it redirects to welcome.do blank page

Alon Grod · ‎10-21-2023

When the users clicks on 'Back' button, it redirects to welcome.do blank page. Any suggestion how to fix that? How do I get to the 'Back' UI Action?

Danish Bhairag2 · ‎10-22-2023

There is no OOTB back button provided by servicenow.

But if there is any custom made you can navigate to

System UI --> Ui Actions

Search under name if there is any. If found u can paste this script in that

action.setRedirectURL(current);

Are you able to recreate the issue in non prod environment by impersonating the user.

Thanks,

Danish

Alon Grod · ‎10-22-2023

@Danish Bhairag2 so what is the back button on the incident form? its not OOB?

Danish Bhairag2 · ‎10-22-2023

I cannot see any or have seen any. Sharing a screenshot with u.

Would appreciate if u can share snip of the back button on incident form.As far as i remember servicenow does not provide any button named as "back"

I hope we are on the same page when we are talking abt back button.

Thanks,

Danish

Alon Grod · ‎10-22-2023

@Danish Bhairag2 i shared a screenshot, the back button is on the left

Danish Bhairag2 · ‎10-22-2023

Ahhhh got u..plz follow the below comment related to after BR which I just posted.

That should resolve your issue.

Thanks,

Danish