When ever an end user (has no role) is trying to request an item for another user, after submitting the request he is getting an error in service portal saying "Request not found". But, if the user has ITIL then it is working fine. Can anyone help on

Kali Prasad
Tera Contributor

‎03-03-2022 05:10 AM

When ever an end user (has no role) is trying to request an item for another user, after submitting the request he is getting an error in service portal saying "Request not found". But, if the user has ITIL then it is working fine. Can anyone help on solving the isssue.

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ersureshbe
Giga Sage
Giga Sage

‎03-03-2022 05:23 AM

Hi,

It shows there is no enough role to access the ticket after the submission.can you check the ticket is REQ or RITM?

R,

Suresh.

Regards,
Suresh.
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Kali Prasad
Tera Contributor
In response to ersureshbe

‎03-03-2022 05:33 AM

is there any OOB ACL for that ?

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Voona Rohila
Kilo Patron
Kilo Patron

‎03-03-2022 05:29 AM

HI Prasad

Configure your ACL's in a way that req/ritm is accesible(read) for both requested for and opened by user.


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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Kali Prasad
Tera Contributor
In response to Voona Rohila

‎03-03-2022 05:34 AM

Is there any OOB ACL for that widget sc_order_status in service portal?

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