When I add problem to the related list for change and I open the problem request. I am unable to fin

Ak8977
Tera Expert

‎05-03-2024 12:33 AM

 

There is a problem called p and change called c.
I added problem p to change c and I am able to see it in the related list.
But if I go to the problem p under related list, I am unable to see change c.
Could anyone help me. How I can fix it.

Preview file
57 KB
Preview file
96 KB
0 Helpfuls
  • 356 Views
3 REPLIES 3

Sid_Takali
Kilo Patron
Kilo Patron

‎05-03-2024 12:51 AM

HI @Ak8977 follow this thread https://www.servicenow.com/community/developer-forum/relationship-between-change-request-and-problem...

 

Please mark my reply Correct/Helpful

Regards,

Siddharam

0 Helpfuls

VS
Giga Guru

‎05-03-2024 12:56 AM

Hi,

 

Make sure the CR is attached to the problem.

Use the list view and update the Change Request filed with the required CR.

Please refer the screenshot attached.

 

VS_0-1714723004438.png

 

 

Thanks

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-03-2024 01:12 AM

Hi @Ak8977 

 

Yes, that is expected behaviour, as change - problem is not M2M table relationship.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls