When an Incident is created, move it to the agent's queue(Inbox) in service operations workspace.

[mania]

Hi,

When an Incident is created, move it to the agent's queue(Inbox) in service operations workspace.

Can anyone please help on this, It will be usefull.

Thanks!

[Sid_Takali]

Hi @mania  https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/workforce-o... 

https://www.youtube.com/watch?v=wa7wj-j8V64 

Regards,

Siddharam