when i am trying to export an Incident page to pdf, its converting it and a total of 30-40 pages are showing along with some unidentified incidents?how to resolve it

[abhisekk]

hi;

when i am exporting a incident to pdf its converting that incident to pdf with so many anonymous incidents listed with that incident.

please suggest me a solution

[paramveer]

It is due to child incidents. This incident might have some child incidents, there could be some related list of incident to whom this is a parent incident.

To avoid the problem you need to remove the related list from incident form. I know that's not the good option, you can create a new view which will not have any related list and provide download functionality from that view,

Thanks,

Param

[abhisekk]

this process is happening for each and every incident,in both dev and prod both instances.what is the solution

[M_rio Rui Castr]

Hello abhisekk,

ServiceNow PDF export capabilities have those tricky nuances that just spam you with Related list information that you don't need.

We developed a software solution that allows you to choose what information you want to retrieve from a specific form and eventually related lists, and generate a DOCX, PPTX, or XLSX file with a template that fits your needs.

You can then do minor modifications if needed and save it as a PDF. Maybe it suits your needs.

If you are curious about it, we have an article with some more information:

https://community.servicenow.com/community?id=community_article&sys_id=35679790db1bcc90414eeeb5ca961...

[Ravi Gupta1]

Hi,

Link which you provided in not working. Can you please share new link.

Thanks

Ravi