Importing knowledge article from instance a to instance b after updating category

[MohammedYaseen]

Hi Everyone,

I am trying to make updates to the knowledge article category for 10 articles in a knowledge base

Categories are currently created in development instance.

I have mapped the new categories of the 10 articles created in development instance

I exported the latest version of the article and tried importing to QA instance

when checking the imported article version, its showing as KB099000v and not have a version number

I expected the version should be KB099000v2.0

Due to this issue, even the latest article appears to be an outdated article in QA instance.

What is it i need to do so the version of the imported article has the same version as development instance.

[Roshini]

Hi @MohammedYaseen 

Have you found solution on how to import knowledge articles with the kb versioning history? And how to make the articles have the same version as the imported.

[Mohammed Yaseen · Accepted solution]

Hi Roshini,

Do not try importing large amount of articles, its failing during deployment. 

Also version, was showing as old version. Not an ideal solution

[MohammedYaseen]

Do not try importing large amount of articles, its failing during deployment. 

Also version, was showing as old version. Not an ideal solution.

[Roshini]

There is a issue ...while importing articles in published state,the checkout button was missing.

It is suggested that we need to import the respective kb version history of that article to prevent the version field to be empty and if the state is published,the previous versions records will be present and will work as expected.

So,wanted to know if we can import articles along with their version history.

This is suggested by servicenow