Hello Community,
Post Cancelling the SCTASK, the associated RITM and sctaks's are getting cancelled and task SLA is getting updated with stage as 'cancelled' but it does not get cancelled and the workflow of the task_sla is also still running and in the sla stop time is not getting updated.
after business rule on sc_task , when iserted/updated with conditions state changes to cancel and task criticality is not true
var sctask = new GlideRecord('sc_task');
var gr = new GlideRecord('sc_req_item');
if (gr.get(current.request_item)) {
if (current.u_cancellation_choice == '1' && current.u_task_criticality != "true") {
gr.u_fulfiller_cancellation = true;
sctask.addQuery('request_item', current.request_item);
sctask.addEncodedQuery('stateIN1,2,9,10,11');
sctask.query();
while (sctask.next()) {
sctask.state = 8;
sctask.active = false;
sctask.u_cancellation_choice = current.u_cancellation_choice;
sctask.setWorkflow(false);
sctask.update();
var taskgr=new GlideRecord('task_sla');
taskgr.addQuery('task',sctask.sys_id);
taskgr.query();
while(taskgr.next()){
taskgr.active = false;
taskgr.stage='cancelled';
taskgr.update();
}
}
gr.state = 8;
gr.stage = "Request Cancelled";
gr.update();
}
}
// Add your code here
})(current, previous);
