How is the change model chg_model value set in the change_request table?

[Chitra23]

Hi All,

Our system is configured to use both flow and workflows for change and the trigger condition for the flow checks for the Change model value. This value is populated only for few change requests and the value is empty for majority of the change requests. I would like to know how the chg_model value is populated in the change request table. Thanks in advance.

[AnveshKumar M · Accepted solution]

Hi @Chitra23 

OOTB the change_model is applied if you create the Change request from Change landing page. 

If you create the record manually without going to landing page (for example by typing change_request.do in filter navigation), Normal change model is applied by default.

And there are many Business Rules on change_request table to set the change model and validate change model etc.

Please debug in which scenario you are missing the change_model value (include change records created from record producers also if you have any).

Please mark my answer helpful and accept as a solution if it helped 👍✅

[Chitra23]

Thank you so much @AnveshKumar M , with your suggestion i was able to figure that the change model value is set  when the change is requested from service operations workspace. 

[AnveshKumar M]

@Chitra23 I'm glad that it helped you 👍