when I'm trying to open my PDI, it's keep on showing waking up instance from the past 25hours

Community Alums
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‎07-26-2023 01:40 AM

 
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Ravi Chandra_K
Kilo Patron
Kilo Patron

‎07-26-2023 01:44 AM

Hello @Community Alums 

Greetings!

PDIs usually take three to five minutes to wake up and should not take any longer than 20 minutes.

 If your PDI still does not wake up after trying again later, release the PDI and request a new PDI.

refer below doc:

https://developer.servicenow.com/dev.do#!/guides/tokyo/now-platform/faq/pdi_faq

Please hit the thumb and Mark as correct based on Impact!!

 

Kind Regards,

Ravi Chandra.

 

Community Alums
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In response to Ravi Chandra_K

‎07-26-2023 01:47 AM

releasing instance might lead to data loss na

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Ravi Chandra_K
Kilo Patron
Kilo Patron
In response to Community Alums

‎07-26-2023 01:53 AM

Unfortunately, Yes. If PDI is inactivate for 10 days, then the PDI will be claimed back to Pool.

I suggest you to wait longer and try as there is no support for PDI.

In future, Take updateset xml backups of your work so that you wont loose the work.

Please hit the thumb and Mark as correcbaif helped!!

 

Kind Regards,

Ravi Chandra

Community Alums
Not applicable
In response to Ravi Chandra_K

‎07-26-2023 01:55 AM

actually, I opened instance two days ago also.

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