when I select a caller, the value appears as 'false'.

tushar16feb · ‎03-20-2025

On the Incident table, when I select a caller, the value appears as 'false'. I've reviewed all possible causes, including client scripts, business rules, and dictionary configurations. I've also checked reference qualifiers, reference fields, and other related settings, but the issue persists. Can anyone help resolve this?

Dr Atul G- LNG · ‎03-20-2025

Hi @tushar16feb

Please check the dictionary entry for the caller field:

Also, check which field in the User table has a value of "false," as this indicates that the field value is being pulled into the form.

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JohnnySnow · ‎03-20-2025

@tushar16feb Can you please elaborate the issue and share some screenshots to understand it better?

Thanks
Johnny

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