Can we integrate SAP Successfactor without uploading JKS into ServiceNow

[ShaikFareeda]

i am going to integrate SAP success factor with the ServiceNow, can you pls suggest any method is there to integrate without uploading JKS certificate into ServiceNow

[Shoheb_IbaaBoss]

Hi,

To integrate SAP SuccessFactors with ServiceNow without uploading a JKS (Java KeyStore) file, you'll typically use standard integration methods that don't require direct manipulation of Java KeyStores. Here's a general guide on how you might approach this integration:

1. OAuth2 Authentication:

• SAP SuccessFactors often uses OAuth2 for authentication. ServiceNow also supports OAuth2 authentication methods.
• Set up an OAuth2 client in SAP SuccessFactors, and then configure ServiceNow to use OAuth2 authentication when communicating with SAP SuccessFactors.

2. Create a ServiceNow OAuth2 Application:

• In ServiceNow, go to "System OAuth" and create a new OAuth2 client application.
• Configure the client ID, client secret, token endpoint, and other required parameters based on SAP SuccessFactors OAuth2 configuration.

3. Configure ServiceNow Outbound REST Message:

• Set up an Outbound REST Message in ServiceNow to communicate with SAP SuccessFactors.
• Use the OAuth2 client application created in the previous step for authentication in the REST message.

4. Use Standard RESTful APIs:

• SAP SuccessFactors typically provides RESTful APIs for integration purposes.
• In your ServiceNow Outbound REST Message, specify the SAP SuccessFactors API endpoint URLs for the operations you need (e.g., retrieving employee data).

5. Handle Data Mapping and Transformation:

• Ensure that you handle the mapping and transformation of data appropriately in ServiceNow.
• SAP SuccessFactors data structures might differ from those in ServiceNow, so you might need to transform data during the integration.

6. Testing and Monitoring:

• Thoroughly test the integration in a non-production environment to ensure data is exchanged correctly.
• Monitor the integration for errors or issues.

Note:

• In a standard OAuth2 setup, you typically don't need to directly deal with Java KeyStores unless SAP SuccessFactors specifically requires it.
• If SAP SuccessFactors mandates the use of a JKS, you might need to follow SAP's documentation for the integration, as it would depend on the specific requirements and configurations of their system.

Additional Tips:

• Always check the official documentation of both ServiceNow and SAP SuccessFactors for specific integration guidelines and best practices.
• If you encounter difficulties or have specific requirements, consider reaching out to the support teams of both platforms for assistance.

Regards,

Shoheb

[ShaikFareeda]

Thank you for your response Shoheb, here iam going to integrate with ServiceNow for getting user software subscriptions in ServiceNow

[Shoheb_IbaaBoss]

Could you please let me know more on what you want to achieve and what are the steps you have started with?

[Vinay_Potdar]

Hi Shaik,

I am also currently investigating the options to integrate Service now SAM - Software Asset Management with Successfactors however I want to know whether do we need to create the key store and certificate from SAP BTP? or is there any other option available.