when incident priority is p5 , problem priority should be p4.

[surya65]

Hi team,

when incident  priority is p5 , im creating creating problem ,but problem priority its taking p5 , same has incident, 

need to change if incident is p5 , then problem  priority should be p4.

im using UI Action : Create problem.

var prob = new GlideRecord("problem");

prob.short_description = current.short_description;

prob.description = current.description;

prob.cmdb_ci = current.cmdb_ci;

prob.priority = current.priority;

if(current.priority == 5)//// im using this if condion hear

                {

                                current.urgency=2;

                                current.priority=4;

                }////// its not working how can i do this .

prob.company = current.company;

prob.sys_domain = current.sys_domain;

prob.u_category = current.category;

prob.u_subcategory = current.subcategory;

prob.u_impact = current.impact;

prob.assignment_group = current.assignment_group;

var sysID = prob.insert();

 

current.problem_id = sysID;

var mySysID = current.update();

 

gs.addInfoMessage("Problem " + prob.number + " created");

action.setRedirectURL(prob);

action.setReturnURL(current);

 

[ABHAY_M]

hello surya updated the script given now try this with new script below

var prob = new GlideRecord("problem");

prob.short_description = current.short_description;

prob.description = current.description;

prob.cmdb_ci = current.cmdb_ci;

if(current.priority == 5)//// im using this if condion hear

                {

                                current.urgency=2;

                                current.priority=4;

                }////// its not working how can i do this .
else{

prob.priority = current.priority;
}

prob.company = current.company;

prob.sys_domain = current.sys_domain;

prob.u_category = current.category;

prob.u_subcategory = current.subcategory;

prob.u_impact = current.impact;

prob.assignment_group = current.assignment_group;

var sysID = prob.insert();

 

current.problem_id = sysID;

var mySysID = current.update();

 

gs.addInfoMessage("Problem " + prob.number + " created");

action.setRedirectURL(prob);

action.setReturnURL(current);

If my answer solved your issue, please mark my answer as ✅ Correct & ????Helpful.

Thanks

[surya65]

if(current.priority == 5)//// im using this if condion hear

                {

                                current.urgency=2;

                                current.priority=4;

                }////// its not working how can i do this .
else{

prob.priority = current.priority;
}

this code working for incident priority change after p5 to p3 its chaning no change in problem priority.

[Sourabh26]

There is already an open thread for same question as below

https://community.servicenow.com/community?id=community_question&sys_id=89791c9bdb82c110bb4a474d139619f5

Do not create duplicate threads for the same requirement.