Hi,
when an incident state is closed active=true not false and when I want to change active to false manually there are some incidents active change to false but some incident active remains true .
how I can solve this problem once the inicdent is closed active = false and how I can correct incidents that are closed and active = true becomes active = false.
Any suggestion and help please.
Thank you.
Okay, here the long way:
(1) Right click on "state" field then "Configure Dictionary":
(2) Scroll down to the Related List "Dictionary Overrides" and select "Incident":
(3) Find the state value definitions at field "Attributes":
These values are more important than the "Autoclose" Business Rule!
Kind regards
Maik
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Hi
i doni' know i just found the incidents clos BR but is not active and shcedule item .
the issue is when the incident is closed active = "true"
