Dear Team,Want to auto-populate the work notes of Interaction's User's Tasks (incidents/requests) when work notes of its associated Interaction is updated/saved. (attached screenshot is the Interaction record's user's task records) I tried to achiev...
We have almost weekly performance issues on our ServiceNow instance (slow and you have to use F5 a lot to load pages), restarting the glide is then the only solution. There are no issues with memory, storage or CPU on the servers. There are no networ...
Hi All and @Ankur Bawiskar ,On incident form level we have field called Configuration Item, so when a user clicks on the magnifier icon to select the CI's list, they are able to select the restricted options level which we are mentioned under the Con...
Hi All, I need a one help, we need to close the all incidents/incident tasks with assignment is software group and state is new.Have write a background script but it's not working . var gr = new GlideRecord('incident');gr.addEncodedQuery('assignment_...
Hello Everyone, This worknotes are added from the scripted rest, at that time I want to modify the user name from scripted REST,Is there any way to do this?
Hi Community!I have made a br Before - Update to prevent user comments on a closed HR case (active is false)AbortAction and ErrorMessage are added.It is working perfectly in the Portal view, because every time we hit the Post button, the form will be...
Overdue tickets on dashboard metric should not include the outbound tickets and tickets in Awaiting Response(unless the due date had elapsed before moving to awaiting response
How to test activity logs in The Automated Test Framework?Scenario : we want validity the work notes and field changes in the Automated test framework. Please help me on this.Please find below screen short.Thanks
Create a dropdown box in the catalog item, which refers to the 'Request Item' table. Based on the RITM record chosen auto fill the Multi Row variable set values with the RITM record values. Note: Create a Multi Row Variable set in the item to populat...
Hi All, We have a requirement to clear some variables on the form when all the variables were filled and clicked on "Add to Cart". So that those values should be filled again before adding the form to cart again. Is there any way to achieve this usin...
Hi All, is there any possible way how display certain section with fields depending on process flow step we are actually in?I was trying Client Script onLoad but the thing is that fields on other section are mandatory as well. Each step will have the...
Hello Community,I have a request came through to create an additional catalogue task in an existing Catalogue request.When a person leaves from a particular department of the company, it needs to create an additional Catalogue task that needs to be a...
How can we know custom cmdb relationship types?Where these will be present?
We need to Post Incidents created in ServiceNow to BMC Remedy.Users are authenticated by LDAP. We use Oauth2 auth with password flow. I am getting the below error message when I test using REST Message for POST Method.Request not sent to uri= https:/...
Hi Team, We are facing an issue where if use <instance name>/id=ticket&table=incident in the direct links then records are getting created. If we change table to any other values, records are getting created in other table. Is it possible to restrict...
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