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Resolved! duplicate values in Question choice

Hellofrom third party application we are getting enclave names list those names i need to display in select box variable on catalog item .. i have created a rest message & On load client script ,script include and using following script i am able to ...

shabbir9 by Tera Contributor
  • 2813 Views
  • 7 replies
  • 0 helpfuls

Populate sc_request Description from Order Guide

I searched the forums and found quite a few people asking this question but I couldn't get an answer that worked.    We are using an order guide for employee onboarding so I want to see the description of the REQ populated with "Onboarding: John Doe"...

Resolved! Inbound emails containing HTML tables in the email body

Hi all,I have a number of Inbound actions that process emails from customers. Among other things, the inbound actions typically grab the content of the email body, using email.body_text and put it in the description field of the new task.Sometimes, c...

Jamsta1912 by Tera Guru
  • 7886 Views
  • 11 replies
  • 0 helpfuls

Resolved! How to update domain name in the URL for ServiceNow instance

Currently client is having ServiceNow instance URL as https://clientA.service-now.com/, it has to be updated to https://clientB.service-now.com/. What is the process for that? Do we need to raise any request to ServiceNow through HI portal or we can ...

Mihir YSSS by Tera Contributor
  • 2093 Views
  • 1 replies
  • 0 helpfuls

Script for Unique number generation with 6 digit limit

Hi Forum, Thanks in advance for helping me. I have some requirement, we have some custom table with one custom number field, so would like to generate a unique number for this field based on the other reference field value, on the reference field we ...

Devi16 by Tera Contributor
  • 5391 Views
  • 10 replies
  • 0 helpfuls

Resolved! HTML link in showfieldmsg()

Hello all,I have a requirement where in if a user selects a particular category, a message with a HTML link should pop up below this category field.I tried using the showfieldmsg() but that does not add the HTML  link.I have used the addinfomessage()...

zeist_ by Tera Expert
  • 2894 Views
  • 4 replies
  • 1 helpfuls

Resolved! updating dot walked field through transform map

HiI am loading data to a table(name: OLA score) using Transform map.OLA score table has a dot walked field in its list view called "Function name" which is a reference field.When I try to map using mapping assist, the "function name" field doesn't sh...

manasa0590 by Tera Contributor
  • 2130 Views
  • 2 replies
  • 1 helpfuls

Resolved! When RITM state is Set to Close Complete/Incomplete/skipped related catalog task should also close Complete/Imcomplete/skipped.

We have requirement, when we RITM state changes to Close Complete/Incomplete/skipped the its related service catalog task should also close. For that i wrote the below business rule but is is not working, can someone please assist? var gr = new Gli...

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Resolved! Wait for change of state in Flow Designer

Hi, It looks like the values stored in a flow are static which is causing my flow to not execute as intended. What i'm looking to achieve is the generation of sc_task records dependent on the state value. I.e. in the scenario below, find the record i...

Resolved! Retaining installed plugins/applications after cloning

Hello,We want to clone our PROD instance into our DEV instance, and we are currently using App Engine Studio (AES) in DEV. We don't have AES installed in PROD and wanted to know if there is a way to tell ServiceNow that we want to retain our installe...