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Resolved! Make fields Mandatory on specific view of rm_story table

Hi Developers, I have a requirement to make 4 fields mandatory on a certain view(ECC View) of rm_story table Below fields to be made mandatory additionally for ECC View.1. Product2. Theme3. Assignment group4. Assigned to   Please suggest. 

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Naveen87 by Tera Guru
  • 1819 Views
  • 5 replies
  • 5 helpfuls

GlideRecord script

Hi, how to write Glide Record Query to get sysid of service_offering using assignment_group sysid in service offering table.I am using this query.var gr = newGlideRecord('service_offering');gr.addQuery('assignment_group', agsysid);gr.setLimit(1);gr.q...

Resolved! Copying RITM variables into catalog task variables

I need to add variables that display on the RITM form to display on the catalog task. However, I need the same variables to display on the catalog task form or in description field. After going through google as well as community blogs I have found  ...

SNOW32 by Giga Expert
  • 8256 Views
  • 6 replies
  • 10 helpfuls

Question on ACL

Hi,I have created a table-level (None) "read" ACL and assigned roles (SNOW Admin, SNOW Developer, SNOW Testing) to access the table. I have also created a "write" ACL to access the "records" (*) to the same table with the SNOW Developer role.When I i...

Community Alums by Community Alums  
  • 486 Views
  • 2 replies
  • 1 helpfuls

Flow Designer Trigger

Hello,Can someone tell me if I am able to use a Create trigger when the status of the record is closed in a flow or is there a way that I can script a trigger?  I am trying to set a trigger on closed records that will retrieve attachments when applic...

Resolved! Ignore an import set value if the Target is not blank

Hi, We have 2 different sources which automatically import into the cmdb_ci_computer table. The issue is that i want one to be the primary source and not get overwritten with information from the other if it differs, but want to be able to pick and c...

Resolved! Checkbox to make the TASK priority to be 'Urgent'

Hello All,We have a catalog item with the following checkbox:If the checkbox is true, I would like the the TASK priority to be 'Urgent' and if the checkbox is false, then I would like the TASK priority to be 'Low'Could someone please help me on how I...

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Jen11 by Tera Expert
  • 772 Views
  • 3 replies
  • 0 helpfuls

How to block 700+ email address to create a ticket in service now

Hi Team,I have a requirement to block 700+ emails to create tickets in service now. I tried with email address filters but it is not working, please suggest the best way to ignore all IDs. The list contains different domains. please suggest any idea ...

cp10 by Tera Contributor
  • 804 Views
  • 3 replies
  • 0 helpfuls

Resolved! Understanding/Viewing Database Schema

I am trying to find a way to read/understand the database schema for Servicenow.  When I go to Tables & Columns and look at schema maps, they are so huge, it seems impossible to follow them on a computer monitor.  Bottom line, I need to know what are...

StacyLen by Mega Guru
  • 7784 Views
  • 4 replies
  • 2 helpfuls