Hellofrom third party application we are getting enclave names list those names i need to display in select box variable on catalog item .. i have created a rest message & On load client script ,script include and using following script i am able to ...
I searched the forums and found quite a few people asking this question but I couldn't get an answer that worked. We are using an order guide for employee onboarding so I want to see the description of the REQ populated with "Onboarding: John Doe"...
Hi all,I have a number of Inbound actions that process emails from customers. Among other things, the inbound actions typically grab the content of the email body, using email.body_text and put it in the description field of the new task.Sometimes, c...
Currently client is having ServiceNow instance URL as https://clientA.service-now.com/, it has to be updated to https://clientB.service-now.com/. What is the process for that? Do we need to raise any request to ServiceNow through HI portal or we can ...
I'm trying to create an ATF that will automatically open a dashboard e.g Under the 'Application Portfolio Management' application menu in the application navigator, I'm wanting to open the 'Dashboard' module. However, as I apply this as an ATF test s...
If the variable 'v_ci_service_all_business_units' is Yes, auto populate all the active business unit names from 'u_business_unit' table to the catalogue variable 'v_ci_dependent_business_units' which is a list collector on the catalogue form. I was a...
Hi Forum, Thanks in advance for helping me. I have some requirement, we have some custom table with one custom number field, so would like to generate a unique number for this field based on the other reference field value, on the reference field we ...
Whenever we are recoving some email from our 3rd party company the email is getting recived-ignored and getting error string in emaxil as "Email ignored by 'Ignore header' filter" please suggest how to resolve this
Hello all,I have a requirement where in if a user selects a particular category, a message with a HTML link should pop up below this category field.I tried using the showfieldmsg() but that does not add the HTML link.I have used the addinfomessage()...
HiI am loading data to a table(name: OLA score) using Transform map.OLA score table has a dot walked field in its list view called "Function name" which is a reference field.When I try to map using mapping assist, the "function name" field doesn't sh...
We have requirement, when we RITM state changes to Close Complete/Incomplete/skipped the its related service catalog task should also close. For that i wrote the below business rule but is is not working, can someone please assist? var gr = new Gli...
Hi, It looks like the values stored in a flow are static which is causing my flow to not execute as intended. What i'm looking to achieve is the generation of sc_task records dependent on the state value. I.e. in the scenario below, find the record i...
I have a script that is looking for users who have been granted an ITIL licence for more than 45 days, but have either not logged in for 45 days, or have never logged in. There are a couple of exceptions to cater for, but users satisfying these cond...
Hello,We want to clone our PROD instance into our DEV instance, and we are currently using App Engine Studio (AES) in DEV. We don't have AES installed in PROD and wanted to know if there is a way to tell ServiceNow that we want to retain our installe...
I have created a group "Problem Task" and also created a user "Problem Task User" and I have added this user to that group and assigned a "problem_task_analyst" role to "Problem Task" group.But when I imperosnated "Problem Task User" to work on Probl...