Hi,We have been requested to setup VIP functionality for consumers in CSM. We are considering either adding a VIP flag directly to the consumer record or creating a list where VIP consumers can be added by our users. The VIP consumers will need to ...
Hello experts, there is a group called "testers" users can add themelves or remove themselves from that group. When the group has no members or gets empty, a notification needs to be sent to the managers notifying that the "testers" group is empty.I ...
I would like to know how to change the view to the default view of a form. For instance on a New instance of New York, when I open Request Item to create a new RITM record I get self service view, I'm assuming everyone in SNow is getting the same v...
We use a variable set in our Application Request service catalog item to be able to request various applications across different environments with specific requirements questions for each application. Since we discontinued one of our applications, I...
Hi Friends, I'm facing issue in creating "Cancel" button in Service Portal as it should look like in mentioned below screen shot. And when I tried to add widget as mentioned steps it's not getting addedGo to the Ticket Page in SP, go look at an exist...
Hi All ,I want to create a field which calculates age of the open tickets on the task table . I want it on Task table so that it can be used to calculate the age of all the tickets - incident , problem ,request etc. How this can be done ? After creat...
Hi All, When a user trying to view cases on CSM portal it was showing text as special characters. Please find the attached screenshot for more information. Thanks,Gopi
Hi everyone! I need to get all the input entries in the back end view of this field. If I input 2 or more values in the variable in the catalog item, it should appear also in the backend however I am only getting one value. What should I input in the...
Does anyone have experience integrating ServiceNow with AT&T Mobile eBonding via SOAP Web Services. I'm attempting to set up an Outbound Soap message but am having difficulty getting a WSDL and connection. Is there a better way to integrate other tha...
Hi All, First of all, I am new to ServiceNow application and recently got an opportunity to work with ServiceNow. We have a requirement - to send attachments to another system via Outbound REST Message. To transfer attachments, I have configured the...
Hi all, I have a catalog client script to prevent users from selecting a date in the past. But it is not fully working. It now stops me from selecting any date, and error appears. past or future date. Below is my script on a onChange client script.fu...
I have a table u_manager_activities_sv. Whenever assigned_to field changes and email notification has to be sent to the user in that field with a link to the record. I have created the email notification and it gets triggered. However, I am unable to...
Hi All, How I can disable oob virtual agent icon which is visible on portal.
Hi Team,On the INC form i want 'assigned to' field pop-up table doesn't show any user until we have 'assignment group' filled. I want to achieve this via Advance reference qual calling script include function. If above assignment group is empty it s...
Hello,I am trying to find a way to clear the values or set them back to 'None' for some Y/N variables if one of two previous variables change. This is to prevent any UI issues as this item has a few options that may show variables that shouldn't due ...