How to modify the Change Success Score on timelines further than 30 days
We are looking to update the Change Success Score plugin so that it calculates the values based on more than the past 30 days. Has anyone had any experience in this?
Forum Posts
Resolved! Why Dashboard appearing white page for single user?
Hello Experts,One of our clients reported this issue that he is unable to see the contents of the dashboard despite having all the required access in snow.Dashboard contains several reports and widgetsAll other users are able to see the dashboard exc...
Resolved! How to "Enable Search Bar" on Header of Portal Homepage
Hi, Is there any way of how to enable Search bar on header of the ESC Portal Homepage in a cloned widget.Also disabled the Hide on Homepage Script for Search Bar, but didn't work. Any alternatives or modifications could help me a lot. Kindly find the...
Resolved! "Reserved" Words
Is there a list of reserved words (i.e. words that are systematically important and should be avoided in code)... for example, we tried to add a dropdown value of "Error", but we were unable to save the UI Policy with Error chosen... I'm assuming thi...
Employee Center 'Cancel request'
Hi everyone, We recently started working with the Employee Center, and would like to know if anyone can help us with this question. Users are able to cancel their requests with the 'Cancel Request' button in the Employee Center. Currently they can do...
Resolved! How to call emailClientOpenPop() in UI action?
Hi all,I'm very new to the system Email functions.I want to show a send email pop up when client click a button.So I create an UI Action and research that there is a emailClientOpenPop() function in system.New my obstacle is I have no idea where emai...
Configure Inbound Action to send Bounce Back Email to Caller
Hello All,There is a requirement came up currently, we are using Domain Separated Instance where for one of the Domain and Customer we want to configure an Inbound Action whenever any user whose account doesn't exist or it's not a valid or active acc...
How do I populate current logged in user as Assigned To?
I want to auto populate current logged in user as Assigned To and current logged in user's Primary assignment Group as Assignment Group on Case form. Now I have created Display BR and getting current userID and passing it onLoad Client Script through...
How to generate sequence numbers on a catalog form
Team, I have a requirement where There is a variable called ROLEID on my catalog form and I want it to generate number sequence Everytime someone uses the form.For example ROLEID number is 1234 generated with help og MATH.random() but then next numbe...
how to get the status of the ticket in servcienow api
I have servicenow api, which will give state filed ,I want to get the status of the ticket ,whether it is closed/pending through api.I need to get state filed instead of value displaying want to get ticket status.
How to call custom UI Action that overrides global in gsftSubmit
Hello, I have an 'Update' UI action on specific table that overrides the global UI action. I made my custom button to do some client side validation so if nothing changed on the form not to update the record else to do some server-side code. Here is ...
Import CMDB CI relationships
I am currently populating a very simple CMDB and for this step, I am dealing with Applications and their Application Servers. I have imported all of the applications and all of the severs into their respective tables in my ServiceNow instance, but ...
How are fields added on Create template form that comes when you click on Create New Template button
Hello All,On Incident form when you click on Create New Template button "+", a form is opened.(you get this button when you toggle Template bar)My question is simple. From where these fields (highlighted in yellow) gets added or populated in the Temp...
script include not getting called by client scripts
Hi All,We are trying to call a script include from catalog client script in HR scope. But the script include is not at all executing. Client script : g_form.clearOptions('u_subcategory');g_form.addOption('u_subcategory','','-- None --');var Ajax = ne...
Resolved! Consumable Assets Question
Hello, I'm trying to add consumable assets off the same model to different accounts using different asset tag and/or serial number. But the asset gets added to the first account, and I'm not able to create additional assets for the same model on othe...