When knowledge article attached KB content coping to case worknotes . How can we stop that . We don't need the content .

[skkkk]

When knowledge article attached KB content coping to case worknotes . How can we stop that . We don't need the content .

[vinitha3]

Name of script include : cxs_Knowledge

Update this part of code :

Thanks,

Vinitha.K

[skkkk]

Hello Vinitha,

Thanks for your quick response . Still the issue is not solved . Changed

the code and tested ( created new script include for that , where this

script include is calling.

cxs_Knowledge

On Mon, Mar 13, 2017 at 3:13 PM, vinitha <community-no-reply@servicenow.com>

[vinitha3]

YOU need not create a new one.

You must change the below script include I shared and do not change anything else.

This should work. Why do you create a new one?

Please share your code.

Thanks,

Vinitha.K

[skkkk]

it's read only based on protection policy. Hence created new script

include .

xxxxxx_cxs_knowledge.prototype =

Object.extendsObject(AbstractAjaxProcessor, ,

fields: []

};

if (kbSysId != "") {

var article = new GlideRecord("kb_knowledge");

// if (article.get(kbSysId))

article.addQuery('sys_id',kbSysId);

article.query();

if(article.next())

{

if (!article.canRead())

return new JSON().encode(response);

response.article.id = article.getUniqueValue();

var s = gs.getMessage("Knowledge article") + " " +

article.number + ":\n";

if (gs.getProperty("glide.ui.security.allow_codetag",

"true") != "true")

s += article.short_description;

else {

var displayValue = SNC.GlideHTMLSanitizer.sanitize(new

KnowledgeHelp(article).findDisplayValue());

s += "[code]" + displayValue + "[/code]";

}

if(article.u_publish_to_customer_portal==true){

response.article.content = s;

response.fields = "comments".split(",");

} else {

response.article.content = s;

response.fields = "work_notes".split(",");

}

}

}

return new JSON().encode(response);

},

isKnowledgeSearchAvailable: function() {

var searchField = "" + this.getParameter("sysparm_searchField");

var parts = searchField.split(".");

if (parts.length != 2)

return false;

var grTable = new GlideRecord(parts[0]);

var geTarget = grTable.getElement(parts[1]);

return geTarget.getBooleanAttribute("knowledge_search");

},

type: 'xxxxx_cxs_knowledge'

});

On Mon, Mar 13, 2017 at 3:34 PM, vinitha <community-no-reply@servicenow.com>

[vinitha3]

It should not be write protected. DO you have complete Knowledge access?

Here is the code:

var cxs_Knowledge = Class.create();

cxs_Knowledge.prototype = Object.extendsObject(AbstractAjaxProcessor, ,

fields: []

};

if (kbSysId != "") {

var article = new GlideRecord("kb_knowledge");

if (article.get(kbSysId)) {

if (!article.canRead())

return new JSON().encode(response);

response.article.id = article.getUniqueValue();

// var s = gs.getMessage("Knowledge article") + " " + article.number + ":\n";

// if (gs.getProperty("glide.ui.security.allow_codetag", "true") != "true")

// s += article.short_description;

// else {

// var displayValue = SNC.GlideHTMLSanitizer.sanitize(new KnowledgeHelp(article).findDisplayValue());

// s += "[code]" + displayValue + "[/code]";

// }

//added vy Vinitha.K

//11.02.2016

//Return a link to the knowledge article instead of the full article text

var s = "Knowledge article " + article.number + ": " + article.short_description + "\n";

if (gs.getProperty("glide.ui.security.allow_codetag", "true") != "true")

s += gs.getProperty('glide.servlet.uri') + "kb_view.do?sysparm_article=" + article.number;

else {

s = "Knowledge article ";

s += '[code]<a title="tProperty('glide.servlet.uri') + 'nav_to.do?uri=kb_view.do?sysparm_article=' + article.number + '" href="' + gs.getProperty('glide.servlet.uri') + 'nav_to.do?uri=kb_view.do?sysparm_article=' + article.number + '" style="color:blue">' + article.number + '</a>[/code]' + ": " + article.short_description + "\n";

}

response.article.content = s;

response.fields = gs.getProperty("glide.knowman.attach.fields", "").split(",");

}

}

return new JSON().encode(response);

},

isKnowledgeSearchAvailable: function() {

var searchField = "" + this.getParameter("sysparm_searchField");

var parts = searchField.split(".");

if (parts.length != 2)

return false;

var grTable = new GlideRecord(parts[0]);

var geTarget = grTable.getElement(parts[1]);

return geTarget.getBooleanAttribute("knowledge_search");

},

type: "cxs_Knowledge"

});