When problem breached 100 percent, problem state is open need to send notification

[Vinod S Patil]

Hello Team,

I have requirement when problem SLA breached 100 percent and problem is still open needs to send one notification using flow designer.

Notification has to send once in two weeks.

Please suggest me.

[Moin Kazi]

Hi @Vinod S Patil ,

 

1. Create a New Flow:

   • Navigate to Flow Designer and create a new flow.

2. Trigger the Flow:

   • Set the trigger to Record Updated on the Problem table (or the relevant table).
   • Add a condition to check if the SLA percentage is equal to or greater than 100% and the Problem State is still open.

3. Add a Condition:

   • Use a Condition block to evaluate:
     • SLA Percentage >= 100%
     • Problem State is Open (e.g., state is not equal to Closed or Resolved).

4. Send Notification:

   • If the conditions are met, add a Send Email action.
   • Configure the email recipient(s), subject, and body to notify relevant stakeholders about the SLA breach.

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Thank you!
Moin Kazi

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[Vinod S Patil]

@Moin Kazi  Thank you for the suggestion.

This notification has to trigger once in two weeks until problem state moves closed