When ServiceNow form loads, the on change script is acting

[Community Alums]

Hi

We have an on change script which acts on date-time variable. It works fine for future date validation but once the form is submitted it takes to our custom ticket conversation widget and shows the error message that date is not valid. Also when view this ritm under 'My Requests' , it shows the error message written in the onchage client script.

Please advise me anyone has faced this issue?

I followed KB article from servicenow(https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1117925) which is for requested_for field and tried 

if (isLoading || newValue == oldValue) return;

but it didn't work

Thanks

Bimsari

[Sid_Takali]

Hi @Community Alums Can you share your Client Script code?

[Community Alums]

Hi 

below is the script, on change script and variable is 

function onChange(control, oldValue, newValue, isLoading) {

   if (isLoading || newValue == '') {

      return;

   }

var today_dateStr = formatDate(new Date(),g_user_date_time_format);

    var five_years_from_today = new Date();

    five_years_from_today.setDate(five_years_from_today.getDate()+1826);

    var five_years_from_todayStr = formatDate(five_years_from_today,g_user_date_time_format);

    var todayNum = getDateFromFormat(today_dateStr,g_user_date_time_format);

    var thirty_daysNum = getDateFromFormat(five_years_from_todayStr,g_user_date_time_format);

    var selected_dateNum = getDateFromFormat(newValue,g_user_date_format);

    if(selected_dateNum > thirty_daysNum) {

        g_form.clearValue('access_start_date');

        g_form.showFieldMsg('access_start_date','Access start date cound not be more than five years from today.','error',true);    

    } else if(selected_dateNum < todayNum ){

        g_form.clearValue('access_start_date');

        g_form.showFieldMsg('access_start_date','Access start date can\'t be a past date','error',true);

    }else {

        g_form.hideFieldMsg('access_start_date',true);

    }

   //Type appropriate comment here, and begin script below

}

[Ayushi12]

Hi @Community Alums Please share the script also check if there is any conflicting script for the date-time variable

[Community Alums]

Hi below is the script, I coudlnt find any scripts affecting this variable. It's strange that when I console.log it the new value becomes zero after submission

Hi 

below is the script, on change script and variable is 

function onChange(control, oldValue, newValue, isLoading) {

   if (isLoading || newValue == '') {

      return;

   }

var today_dateStr = formatDate(new Date(),g_user_date_time_format);

    var five_years_from_today = new Date();

    five_years_from_today.setDate(five_years_from_today.getDate()+1826);

    var five_years_from_todayStr = formatDate(five_years_from_today,g_user_date_time_format);

    var todayNum = getDateFromFormat(today_dateStr,g_user_date_time_format);

    var thirty_daysNum = getDateFromFormat(five_years_from_todayStr,g_user_date_time_format);

    var selected_dateNum = getDateFromFormat(newValue,g_user_date_format);

    if(selected_dateNum > thirty_daysNum) {

        g_form.clearValue('access_start_date');

        g_form.showFieldMsg('access_start_date','Access start date cound not be more than five years from today.','error',true);    

    } else if(selected_dateNum < todayNum ){

        g_form.clearValue('access_start_date');

        g_form.showFieldMsg('access_start_date','Access start date can\'t be a past date','error',true);

    }else {

        g_form.hideFieldMsg('access_start_date',true);

    }

   //Type appropriate comment here, and begin script below

}