When some user sent email getting "received-ignored" status

[sruthig]

When some user sent email getting "received-ignored" status.

Please help me to resolve this issue.

Regards,

Sruthi

[Ashutosh Munot1]

[sruthig]

Thank you Ashutosh for the response.

Please find the attachment

[Ashutosh Munot1 · Accepted solution]

Spam Score is 6.865 and hence this is marked as recieved-ignore.

It should be less than 6.2 as per standards.

Thanks,
Ashutosh

[sruthig]

Hi Ashutosh,

How will it affect if I make deactivate this filer condition?

Regards,

Sruthi

[Ashutosh Munot1]

Hi,

Not a good practice. Many spam emails will be used to create ticket and prone to attach from other tools.

You have to ask the email sender to change this spam content. They can do it at there exchange.

Thanks,
Ashutosh