When some user sent email getting "received-ignored" status

sruthig · ‎08-07-2020

When some user sent email getting "received-ignored" status.

Please help me to resolve this issue.

Regards,

Sruthi

Ashutosh Munot1 · ‎08-07-2020

Spam Score is 6.865 and hence this is marked as recieved-ignore.

It should be less than 6.2 as per standards.

Thanks,
Ashutosh

View solution in original post

Jaspal Singh · ‎08-07-2020

Hi Sruthi,

Its because ServiceNow though have received mail it is not able to process as it could not find any inbound action condition that is satisfied.

Just check for inbound action you will to process when mail is received & ensure the filter conditions for the inbound is satisfied.

sruthig · ‎08-07-2020

Thanks for the response Jaspal.

I will check the inbound action configured.

Regards,

Sruthi

Shafi3 · ‎01-06-2021

received-ignored emails never enters the system so "inbound action" do not act on them.

Ashutosh Munot1 · ‎08-07-2020

Hi,

This may be because the spam content is more in this coming email.

You can easily check this in header information of that email or body of that email.

Thanks,
Ashutosh