When to use group email field in group record

[Rory6]

An group manager prefers to use a group email, not the default of each ITIL user's individually assigned emails. I prefer not to use group email,  as 3 individuals to this generic queue are not part of her team.
It was my understanding the group email field has specific use and/or practice.  thoughts  or practice regarding:
individual group members email addresses vs group email?

Thoughts?

[sachin_namjoshi]

Group email is the distribution list or the email address of the point of contact, such as the group manager.

By default the group email address overrides individual email addresses of members

Regards,

Sachin

[engstewart · Accepted solution]

We allow each group manager to self-manage how they wish to use this feature by allowing them write access to the group email field. If populated, the group email field overrides the group members' email addresses. There are times when they may want folks that are not part of the group to be aware of the happenings in the group. They are not assigned fulfiller roles, but are stakeholders.

If the group email field is blank, each member receives a notification. Those group members may manage their own notification preferences if they do not want to receive certain notifications.

[MahendranathCh]

How to receive the notifications to both group email & group members at the same time?

[Pooja Mallikarj]

Hi,

A group email field in the Group record where you can give email id. when this group is selected the email will be sent to this mail id and not to the members.

If you want to send individual then you can select users which allows a list of users or email addresses  to receive notification.

For example of group email v/s group members you can refer the below link.

why do notifications go to group email vs group members?

Please mark correct/helpful if it helps for you.

Regards,

Pooja