Hi There,
when user belongs to particular group he can see only ticket assigned to their group only and also having another condtion group is command center and reassginemnt count is greater then 1,
how can achive this ?
i tried with Query BR, but when i impersonate the group memeber when i open ticket its opening different tickets not opening ticket,
but when i copy that URL and open in my login its opening correct record, here that user open ticket it's every time opening same ticket number but sys_id is different.
any idea about this how can i achive.
Regards,
Rajesh Gillerla.
