when we submit a order guide we want to add state field in below attached page

[C_S3]

Hello All,

I have an requirement, when we submit a order guide through portal we want to add state field in below attached page.
 Any help would be appreciated.
Thank you! 

[Kieran Anson]

Hi Chandni,

Where are you wanting to add state, and where are you getting the value of 'state' from? Before an order guide is submitted, it doesn't exist as a record in the system so it won't have any state

[C_S3]

Hello @Kieran Anson ,
I want to add state field after submitting the order guide. I think i can do that by adding state field in instance options. But i don't know how to do that. 

And state should be open.

Thank you!

[Kieran Anson]

Thanks for the clarification Chandhi,

To show the state field you'll need to determine which page you're being redirected to. You can do this by going to sp_page_route_map table and filtering by the service portal you're using. Using the below example, you can see "Employee Center" actually routes to order_status page, rathe than sc_request. If your service portal has no record in this table, then you're being redirected directly to sc_request.

As an example, the below is the order_status page used by Employee Service Center. The widget "SC Order Status" is read-only and doesn't allow for addition columns to be displayed. Therefore, to add the state field, you'd need to clone the widget and customise it

[C_S3]

Thank you @Kieran Anson , it worked.