When you put @mentions in Additional Comments It adds that user to Watch List

[Kevin M1]

I am looking to have it when you put @mentions in additional comments it will take check that users sys_id and add them to the Watch List which would display their Name. If the user is already added to the Watch List I would not want them to be added a 2nd time. I believe this can be completed through a Business Rule but not really sure where to start. 

If anyone could assist me with this I would be greatly appreciated.

Kevin Maiberger

Kevin.Maiberger@transplace.com

[Mark Roethof]

Maybe I found the error... I tested with values in the watch list. Not with an empty watch list.

Added || !grTable.watch_list to the if statement, now works.

	var grTable = new GlideRecord(current.table);
	grTable.get(current.document);

 	if(grTable.watch_list.indexOf(current.user) == -1 || !grTable.watch_list) {
		grTable.watch_list += ',' + current.user; 
		grTable.update();
 	}

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn

[Kevin M1]

That is working for me for Single @mentions but if I have 2 then its only adding 1 of the users I have @mentions

In the screenshot below I have @Xavier Abaunza & @David Akers

- Its showing both have been added to Watch List in comments but not actually displaying both in Watch List.

Outside of this small issue its working great. 

[Mark Roethof]

Hmmm nice finding. I changed the Business Rule to after, instead of async. And tested with adding 1, 2, 3 @mentions, seems to work.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn

[Kevin M1]

Thank you so much!!! That is working perfectly.

I have Marked as Correct Answer.

Again thank you so much for your work on this!

Kevin Maiberger