Whenever cancel UI action is clicked on i need keep state as cancelled not closed

[Saranya K]

Hi all,

As per OOB Cancel UI action in problem form it will set state as "Closed " But I need to set that to "Cancel" whenever Cancel UI action is clicked on.

There is one OOB script it's not editable.

How can we edit and will achieve this.

Thanks

[Ankur Bawiskar]

@Saranya K 

why do you wish to change the OOB behavior?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Saranya K 

did you check that UI action opens up which UI page?

[Nishant8]

Hello @Saranya K , since Problem doesn't have any Canceled state configured, it directly moves to Closed state with Resolution code as 'Canceled'.

Regards,

Nishant

[Saranya K]

Hi @Nishant8 ,

I need to add new choice as cancelled and I need to customise this ui action and script include to set state field as 'cancelled.

How can Iwe achieve this

Thanks