whenever i submitted the Record producer one worknote is showing in incident table

[Srinivasu2]

Hi Community,

whenever i submitted the Record producer the below work note is showing in incident table. 

"Ticket has been sent to Accenture Shared ServiceNow", but rest of things working fine

Will it be fine or it may be issue in future?

Please find the below screenshot and advise

Thanks & Regards,

Srinivasu 

[Sandeep Rajput]

@Srinivasu2 This might be coming from the record producer script or a business rule. Please check with your process owner if they are okay with this worknote otherwise you can simply choose to comment the code adding this worknote either through the record producer script or through the business rule.

[Srinivasu2]

Hi @Sandeep Rajput, 

I have written a record producer script for auto assignment of respective group in incident table,

I have moved 77 subcategories from dev to test along with updated script, out of 77 for 20 subcategories showing above work note in test,

these 20 subcategories are under one category that is "Brazil-EUC"

57 subcategories are not showing above work note, 

Could you please suggest what can i do now?

Please find the below screenshot

Thanks & Regards,

Srinivasu

[Sandeep Rajput]

@Srinivasu2 Please check if there is any business rule defined on the incident table which is adding worknote for this specific category "Brazil-EUC"

[Saurav11]

Hello,

Seems like whenever you update the form this is getting added in the worknotes. Seems mostly it is coming from before/after business rule.

Go to the business rule table and in the list view add filter that script contains the test which is getting printed you will get the BR.

Please mark my answer as correct based on Impact.