whenever i submitted the Record producer one worknote is showing in incident table

[Srinivasu2]

Hi Community,

whenever i submitted the Record producer the below work note is showing in incident table. 

"Ticket has been sent to Accenture Shared ServiceNow", but rest of things working fine

Will it be fine or it may be issue in future?

Please find the below screenshot and advise

Thanks & Regards,

Srinivasu 

[Srinivasu2]

 i am seeing self service and test, assighment group sys_id

[Saurav11]

In the incident.events BR can you see what is the filter condition on that business rule?

[Srinivasu2]

they didn't mentioned any filter condition

[Srinivasu2]

As per the script tracer, which is refering script  line no : 35 for work note

Line no : 35

if (current.active.changesTo(false)) {

  gs.eventQueue("incident.inactive", current, current.incident_state, previous.incident_state);

  gs.workflowFlush(current);

}

[Srinivasu2]

please find the incident event BR for this work note